Terms of Service

Service Scope

VPNNM provides international route connections, subscription management, and access to client software, with support for Windows / macOS / iOS / Android / Linux. Service coverage and available routes are based on the plan details and information shown in the panel. Specific routes may change due to maintenance, network conditions, or adjustments by third-party providers.

The service provides network connectivity and does not include paid entitlements for third-party websites, streaming platforms, or AI tools. Use of these services remains subject to their regional policies, account rules, and content licensing requirements. Connecting through a particular route does not guarantee access to any specific content.

Account and Subscription Rules

No email address is required to create an account; a username and password are sufficient. Keep your login credentials and subscription information secure. Do not post them publicly or let others use them. If you discover that your credentials have been exposed or used abnormally, change your password promptly and report the issue through a support ticket with the necessary details.

There is no limit on the number of devices connected at the same time, for devices used by the account holder. An unlimited device allowance does not permit account sharing. You may not resell, rent, or transfer a subscription without permission, publicly distribute subscription information, or provide access to other users.

Monthly subscription data resets each month on the activation date. For upgrades made mid-cycle, the price difference is prorated for the remaining days. Data packages remain available until used and never expire. See the Plans page for prices and data allowances, and check your order details in the panel before payment.

Lawful Use

You are responsible for confirming that your use of the service complies with the laws and regulations of your location and any applicable region, and for following the rules of the services you access. You must not use the service for fraud, invasion of others’ privacy, distribution of illegal content, intellectual property infringement, or other unlawful purposes.

You must not carry out network attacks, access systems without authorization, perform malicious scans, send spam, or abuse service resources through automation. You must not disrupt other users’ connections, damage client or panel functionality, or use the service to interfere with the normal operation of third-party systems.

Availability and Liability

Connection performance depends on your local network, device settings, carrier routing, and the status of the destination service. VPNNM does not guarantee uninterrupted connections, specific speeds, the status of third-party accounts, or ongoing access to specific content. Maintenance and troubleshooting may make some routes temporarily unavailable.

If an issue occurs, first check your device and network settings, then submit the error message and any necessary diagnostic information. Do not include your password or full subscription credentials in a support ticket. Liability for losses caused by third-party service outages, external network failures, or your own actions will be determined under applicable law. These terms do not exclude or limit any liability that cannot legally be excluded or limited.

Account Restrictions and Termination

For accounts suspected of unlawful use, resale or sharing, attacks, or seriously disrupting service operations, VPNNM may take measures based on the risk, such as restricting connections, suspending a subscription, or terminating the account. Each case will be reviewed in light of the circumstances. Where legally permitted and notification is possible, the reason will be explained through the panel.

If you believe a measure was taken in error, submit the relevant facts and an explanation through a support ticket to request a review. An account restriction does not automatically remove any right to a refund or other legal remedy.

You may request a full refund for any reason within 7 days of your first payment. See the Refund Policy for how to apply and the applicable rules.

Changes and Notices

These terms may be updated due to service changes, risk management, or legal requirements. Updates will be published on this page, and the last-updated month will be revised. Material changes affecting users’ main rights or obligations will be explained through a website notice or user panel message, including how the changes apply. Unpublished rules will not be applied retroactively to past use.

If you do not accept the updated terms, you may stop using the service and contact support through a ticket to ask how any existing subscription will be handled. If any provision is found to be invalid, the remaining provisions will continue to apply as permitted by law, and users’ statutory rights will not be affected.